Tele-Centre Assist

Business Consulting and Services • Toronto, Ontario, Canada • 1-10 Employees

Company overview

Headquarters	Toronto, Ontario, Canada
Website	telecentreassist.com
NAICS	5416
Keywords	Lean Six Sigma, Recruiting, Customer Experience, Contact Centre, Contact Center, Vendor Management, Inside Sales, Customer Journey Mapping, Call Center Audits, Ai Solutions, Contact Center Technology, Ai Consulting, Call Center Recruiting, Call Center Assessment, Bpo Selection, Call Center Quality, Ccaas Deployment
Founded	1996
Employees	1-10

Key Contact at Tele-Centre Assist

Eric Young

President / Contact Centre & Business Optimization Consultant

About Tele-Centre Assist

AI SOLUTIONS PROVIDER & CONSULTING for CONTACT CENTRE'S Profit & Cx Improvement Guiding Principle: "You Can't Manage What You Don't Measure" OVERVIEW We help Contact Centres improve profitability and Customer Experience through AI-driven solutions, Lean Six Sigma methodologies, and transformative operational strategies. SERVICES - AI Solutions: Use our AI Solutions or our affordable Consulting services (to support: Selection, Deployment, and AI) + Contact Centre consulting (Quality Monitoring, Intelligent Routing Efficiency Audits etc.) - Operational Efficiency: Over 80 Contact Centre audits uncovering cost savings and performance gains. - Vendor & BPO Management: Vendor selection and oversight, delivering OPEX savings. -Interim Contact Centre Management: Leadership roles managing teams of 100+ and driving performance cultures. HIGHLIGHTS - Delivered up to 200%+ ROI through process and technology improvements. - Project Managed Genesys Cloud deployments with 1,500+ agents and complex integrations. - Achieved up to 40% reductions in call lengths and 50% service performance improvements. - Built and operated leading Toronto Contact Centres (CIBC, RBC, Amex, etc.). SAMPLE CLIENTS: http://www.telecentreassist.com/clients

Tele-Centre Assist revenue & valuation

Annual revenue	$171,110
Revenue per employee	$86,000
Estimated valuation?This valuation is estimated based on industry average for the Business Consulting and Services industry and current estimated revenues	$547,552
Total funding	No funding

Employees by Management Level

Total employees: 1-10

Seniority

Employees

Vice President

Funding Data

Tele-Centre Assist has never raised funding before.