Broadvoice Review 2026: Pricing, Pros, Cons, and What Users Actually Say
Broadvoice pricing looks like a steal at $10/user/month - until you realize that number locks you into a three-year contract. We've evaluated dozens of cloud phone systems, and Broadvoice is genuinely one of the cheapest options for basic cloud PBX. But the fine print matters more than the sticker price.
30-Second Verdict: Broadvoice works for small offices under 25 users that need a simple, cheap phone system and don't mind committing for three years. It carries a 4.5/5 on G2 (64 reviews) and users praise its ease of use. Skip it if you need a proven contact center, a reliable mobile app, or the flexibility to cancel without a fight. For most buyers, RingCentral, Nextiva, or Dialpad are stronger picks.
Broadvoice Pricing Breakdown
All pricing below reflects 3-year terms. Shorter commitments exist at higher rates - you'll need to ask sales. Broadvoice offers a free trial for Cloud PBX with no credit card required.
Cloud PBX Plans
| Plan | Price | What's Included |
|---|---|---|
| Metered | $10/user/mo | Pay-per-use calling ($0.029/min), SMS at $0.01/msg |
| Standard | $18/user/mo | Unlimited calling, local DID, softphone, no-cost SMS |
| Pro | $23/user/mo | Adds virtual fax, call recording, integrations |
| Virtual | $12/user/mo | MS Teams + Communicator + unlimited calling + SMS |
The Metered plan is the headline grabber, but most teams land on Standard or Pro once they realize per-minute charges add up fast. Do the math: at 500 minutes a month, Metered costs $24.50/seat ($10 base + 500 x $0.029), which already exceeds Standard.
SIP Trunking, Call Paths & Teams
SIP Trunking runs $11/trunk/mo (metered, with 5,000 outbound minutes included) or $17/trunk/mo for unlimited. Call Paths start at $7/mo + $30/path on Standard and $10/mo + $30/path on Pro. Microsoft Teams integration mirrors the PBX tiers: $12 for Teams Only, $23 for Teams + Desk Phone, and $17 + $3/connector for Teams + SIP (five-trunk minimum).
GoContact (Contact Center)
GoContact, Broadvoice's CCaaS platform, is listed at $75/user/mo (marked down from $95), minimum 10 users. That's $750/mo before you make a single call. It includes 5,000 minutes per account; additional usage runs $0.029/min.
Hidden Fees and Fine Print
Here's where things get tricky.
The "unlimited" calling comes with a reasonable use policy, commonly enforced at 4,000 minutes with $0.02/min overage. Regulatory and 911 fees add about $2.97/mo per line. Setup fees aren't published, but expect anywhere from $0 to $1,500 depending on complexity and your negotiating skills. The Call Center add-on runs an extra $40 on top of your seat price.
How Broadvoice Compares on Price
| Provider | Starting Price | Contract Required |
|---|---|---|
| Broadvoice | $10/user/mo | 3-year term pricing |
| Dialpad | $15/seat/mo | Varies by plan |
| Zoom Workplace | $14.99/user/mo | Varies by plan |
| RingCentral | $20/user/mo | Varies by plan |
| Nextiva | $25/user/mo | Varies by plan |
Broadvoice wins on sticker price, but it's also the most aggressive about anchoring that number to a multi-year term. That $8/mo savings over RingCentral costs you three years of flexibility.
What Users Say in Reviews
| Platform | Rating | Reviews |
|---|---|---|
| G2 | 4.5/5 | 64 |
| Capterra | 4.4/5 | 30 |
| Software Advice | 4.4/5 | 30 |
| TrustRadius | 8-10/10 trend | Multiple (2024-2026) |
| GetVoIP | 3.8/5 | 10 |
Capterra and Software Advice likely share the same review pool. The freshest reviews live on G2 and TrustRadius. GetVoIP's reviews skew older (2015-2021) and include more support and app complaints.
Choosing the right phone system is only half the battle. If your reps are dialing wrong numbers, even the cheapest per-seat price won't save your pipeline. Prospeo gives you 125M+ verified mobile numbers with a 30% pickup rate - so every call your team makes on Broadvoice (or any dialer) actually connects to a real decision-maker.
Stop paying for seat licenses your reps waste on bad numbers.
Pros
- Competitive pricing for basic PBX. The $10 Metered and $18 Standard tiers undercut most UCaaS competitors. Period.
- 100% uptime SLA. Broadvoice announced this in June 2021, backed by geo-redundant data centers, a 24/7 NOC, and business continuity design. In an industry where 99.9% (roughly 8 hours 46 minutes of downtime per year) is standard, that's a bold commitment, and they offer credits for degraded service.
- Ease of use. The top-cited positive on G2, with 18 mentions. Setup and day-to-day management are straightforward for small teams.
- US-based support. Cited 13 times on G2. Broadvoice reports a 26% CSAT improvement and 299% NPS jump from 2020 to 2021.
- Full product suite. PBX, SIP trunking, Teams integration, and CCaaS under one vendor - fewer bills, one support number.
Cons
3-year contract lock-in with auto-renewal. This is the big one. A Reddit user in r/VOIP described a "tiny window" to cancel before auto-renewal kicked in, with fees increasing after year three. They even alleged the practice is illegal in Wisconsin. Expect a 30-60 day non-renewal notice window - miss it, and you're locked in again.
Mobile app bugs and call quality issues. This complaint recurs across G2, GetVoIP, and Reddit. Dropped calls, missed calls, spotty connectivity on mobile. It's a pattern, not an isolated incident. If your team relies on mobile for business calls, this is a dealbreaker.
Support inconsistency after the sale. We've seen this pattern before with budget VoIP providers: support is great during sales and onboarding, then degrades to multi-day response times once you're signed. The Reddit thread above describes same-day responses turning into days-long waits.
GoContact is a black box. Broadvoice acquired GoContact in July 2021. As of 2026, it has zero user reviews on Capterra. Five years, zero independent reviews. That's not a confidence builder.
"Unlimited" calling caveats. The reasonable use policy is commonly enforced at 4,000 minutes with $0.02/min overage. Not truly unlimited.
Contact center routing inflexibility. In at least one documented scenario, a buyer described Broadvoice's call center flow as ringing agents for 30 seconds before forwarding to an answering service, with no way to immediately forward when no agents are logged in. For teams that need flexible routing, that's a non-starter.
Who Should (and Shouldn't) Buy
Buy if: You're a budget-conscious SMB under 25 users, you need basic cloud PBX without bells and whistles, you're comfortable committing for three years, and you don't depend on a mobile app for daily calls.
Skip if: You need a proven contact center (GoContact has no review track record to evaluate), you hate long contracts, you need a strong mobile experience, or you're planning to scale past 50 users. One Reddit user evaluating Broadvoice for an 80-agent contact center couldn't find any real community feedback - and that tells you something about adoption at scale.
Let's be honest: Broadvoice's pricing advantage evaporates the moment you factor in the contract. It saves the most on the Metered plan for teams that barely make calls.
Best Broadvoice Alternatives
If you're leaving Broadvoice or deciding it isn't the right fit, here's where to look.
RingCentral is the default for a reason. From $20/user/mo, it has the deepest feature set and the largest integration ecosystem of any UCaaS platform. In our evaluation, it's the safest choice for teams that don't want to think about their phone system again. It also plays nicely with outbound sales tools, CRMs, and data providers - which matters if your reps are doing more than answering inbound calls.
Nextiva starts at $25/user/mo and has built its entire reputation on post-sale support quality. If Broadvoice's support drop-off after onboarding worries you, Nextiva is the direct antidote.
Dialpad starts at $15/seat/mo. AI-powered transcription and real-time coaching make it the best budget pick with modern features. We've found it particularly strong for small sales teams that want call intelligence without paying enterprise prices. If you're comparing options, see our Dialpad alternatives.
Zoom Workplace starts at $14.99/user/mo. If your team already lives in Zoom, adding phone is a no-brainer. Familiar interface, solid for hybrid teams.
One thing none of these phone systems solve: making sure your reps have accurate numbers to dial in the first place. That's a data problem, not a telephony problem. Tools like Prospeo handle that layer - 125M+ verified mobile numbers with a 30% pickup rate, plus 143M+ verified emails at 98% accuracy. Free tier available, no contracts.
If you're building a repeatable outbound motion, pair your dialer choice with a clear cold calling system and modern sales prospecting techniques.
Locked into a 3-year Broadvoice contract? Make it count. Prospeo's B2B database with 300M+ profiles and 30+ filters - including buyer intent, technographics, and headcount growth - ensures your team dials prospects who are actually in-market. At $0.01 per verified email and 98% accuracy, your outreach ROI compounds every month of that contract.
Fill your dialer with prospects who pick up and convert.
FAQ
Does Broadvoice require a long-term contract?
Yes - advertised pricing is based on 3-year terms with auto-renewal. Users report a narrow 30-60 day cancellation window; miss it and you're locked in again. Shorter terms exist at higher rates. Confirm the exact notice period directly with sales before signing anything.
Is GoContact worth buying?
GoContact has zero user reviews on Capterra as of 2026, despite Broadvoice acquiring it in July 2021. Without independent data, you're buying blind. If CCaaS is your primary need, evaluate Five9, Talkdesk, or NICE CXone - all have extensive review histories you can actually dig into.
What hidden fees should I watch for?
Expect $0.029/min domestic calling on the Metered plan, $0.01/SMS, regulatory and 911 fees (~$2.97/mo per line), and overage charges of $0.02/min above 4,000 minutes on "unlimited" plans. Setup fees range from $0 to $1,500 depending on deployment complexity.