Best Rep.ai Alternatives for B2B Teams in 2026
Your conversational marketing platform is getting pulled out from under you. At least one long-time Rep.ai customer confirmed on Reddit that the service is being discontinued - no splashy announcement, just a slow fade. If you're scrambling for Rep.ai alternatives while your pipeline keeps running, here's the silver lining: at $2,000/mo for the Human Live Chat plan alone, Rep.ai wasn't cheap. You might land somewhere better for less.
Rep.ai is tied to Servicebell in industry write-ups, which has made this transition murky. Waiting around isn't a strategy. We've evaluated the realistic replacement options, and here's where B2B teams should look.
A quick heads-up: if you're searching for "Rep AI alternatives" and you run a Shopify store, you're in the wrong place. Many results cover the eCommerce chatbot use case. This guide covers the B2B conversational marketing category - visitor identification, live video chat, AI qualification, and CRM-connected pipeline acceleration.
Our Top Picks
- Warmly - Closest full-stack replacement. Visitor ID, AI chat, live video, intent signals. Free tier available.
- Captiwate - Video-first like Rep.ai, 30-day full-feature trial, purpose-built for B2B live engagement.
- Prospeo - The data layer that makes visitor ID actionable. Identifies the person, not just the company, with 98% email accuracy and 125M+ verified mobile numbers.
What to Look for in a Replacement
Before you demo anything, here's the checklist that matters for a Rep.ai migration:
- Live video chat - Rep.ai's signature feature. Not all "chat" tools support in-widget video.
- Visitor de-anonymization - Company-level at minimum, person-level if you can get it.
- AI qualification and chat - 24/7 coverage when reps aren't online.
- CRM sync - HubSpot and Salesforce integrations that actually log conversations and route leads.
- Transparent pricing - After Rep.ai's $2,000/mo starting point, you deserve to know what you're paying before a sales call.
Rep.ai told you who visited. Prospeo tells you who to call. 300M+ profiles, 125M+ verified mobiles with a 30% pickup rate, and 98% email accuracy - all refreshed every 7 days. Pair it with any visitor ID tool and turn anonymous traffic into booked meetings.
Start free with 75 verified emails - no sales call, no contract.
Best B2B Alternatives to Rep.ai
Warmly
Warmly is the most direct Rep.ai replacement on the market right now. It bundles visitor de-anonymization, AI chatbot, live video chat, and Bombora-powered intent signals into a single platform - the same stack Rep.ai offered, rebuilt under a company that's actually investing in the product.
Use this if: You want a near-identical feature set with a free tier to test. The free plan covers 500 visitors/mo with company-level identification. Paid plans start around $700/mo and unlock person-level ID, AI chat, and the full intent layer. G2 reviewers give it a 4.6/5 across 203 reviews, and they often highlight Slack alerts as a standout feature. G2 also shows ROI in about 5 months. In our evaluation, the free tier is genuinely useful and not a bait-and-switch.
Skip this if: Your website traffic skews heavily toward small businesses or shared networks - G2 review themes mention visitor ID accuracy variability in those cases. The jump from free to $700/mo is also steep if you're still testing.
Captiwate
Captiwate was built for exactly this moment - a video-first B2B engagement platform with live video calls, AI and human chat, and visitor identification baked in.
Their $0, full-functionality 30-day trial includes 100 companies identified, 1 seat, 10 live video calls, and both Human + AI Live Chat. That's enough to run a real test. Integrations cover HubSpot, Salesforce, Slack, and Teams. G2 rating sits at 4.5/5, though based on very few reviews at this stage.
The catch: Captiwate is newer and less battle-tested than Warmly. Paid pricing is quote-based - community estimates put it around $500-$1,200/mo depending on traffic and seats - which means you'll need to talk to sales. Frustrating when you're comparing options quickly.
Prospeo
Here's the thing about visitor ID tools: they tell you which company visited your site. Useful. But when the visitor leaves without chatting - and most do - you need to know who to call and have a verified way to reach them.
Prospeo fills that gap. Its database covers 300M+ professional profiles with 98% email accuracy and 125M+ verified mobile numbers with a 30% pickup rate across all regions. Pair it with Warmly or Captiwate and you've got a complete workflow: identify the company in real time, then find the VP of Marketing's direct dial and verified email within seconds. The Chrome extension (40K+ users) lets you pull verified contact data from any website or CRM in one click.
Data refreshes every 7 days - the industry average is 6 weeks. Bombora intent data across 15,000 topics lets you prioritize accounts that are actually in-market. The free tier gives you 75 emails/mo to test, and paid plans run about $0.01/email - a fraction of what you were spending on Rep.ai. Native integrations with HubSpot, Salesforce, Lemlist, and Instantly mean your follow-up sequences fire automatically.
Qualified
Qualified is the enterprise AI SDR play. If you're running Salesforce and have budget to match, it's a powerful platform with sophisticated routing and qualification.
But let's be honest about the numbers: Premier plans run $40K-$68K/year for 25 users, and year-one TCO with implementation, traffic-threshold upgrades, and add-ons can hit $95K-$165K. Salesforce isn't optional - it's required. If you found Rep.ai's $2,000/mo expensive, Qualified's price tag will make your CFO's eye twitch. Great tool for the right buyer, but it's not a practical swap for most mid-market teams.
Other Tools Worth Knowing
Drift - Acquired by Salesloft, and the platform sunsets March 6, 2026. Pricing commonly lands around $2,500-$3,500/mo (Premium), $5,000-$8,000/mo (Advanced), and $10,000+/mo (Enterprise). If you're leaving Rep.ai because it's shutting down, migrating to Drift means migrating twice. We can't recommend that.
Intercom - Excellent at customer support and messaging, but it's not a visitor identification + intent + video stack. At $29-$132/seat/mo plus $0.99 per Fin AI outcome, it's reasonably priced but solving a different problem. Wrong category for this migration.
Botpress - Developer-first chatbot builder. Free tier gets you 500 messages/mo, paid plans range from $89-$1,495/mo plus variable AI spend, and you'll likely need developer time for advanced workflows. Flexible if you have engineering resources, but it doesn't include visitor ID or live video out of the box. You'd be rebuilding Rep.ai's feature set from components.
Tools like Insider One, Pega Platform, and Verloop.io appear in some competitor lists but target enterprise automation and support workflows. They aren't practical replacements for B2B sales teams.
Migration Checklist
Switching conversational marketing platforms mid-pipeline is stressful. We've seen teams lose weeks of pipeline data by rushing this. Here's how to do it without dropping leads:
- Export everything - conversation logs, lead data, and any custom routing rules from Rep.ai before access disappears.
- Map your integrations - document every CRM field, Slack channel, and workflow Rep.ai touches so your new tool replicates them.
- Run in parallel - overlap your old and new tools for 2-3 weeks. You'll catch routing gaps before they cost you pipeline.
- Backfill contact data - visitor ID only gets you the company. Layer in verified emails and direct dials so reps can follow up with the right person immediately.
Pricing Comparison
Rep.ai's $2,000/mo is the benchmark. Here's how the alternatives stack up:
| Tool | Starting Price | Video Chat | Visitor ID | CRM Integrations |
|---|---|---|---|---|
| Rep.ai (ref) | $2,000/mo | ✅ | ✅ | CRM sync |
| Warmly | Free (paid ~$700/mo) | ✅ | ✅ | Salesforce, HubSpot |
| Captiwate | Free trial (~$500-$1,200/mo) | ✅ | ✅ | Salesforce, HubSpot |
| Qualified | ~$40K-$68K/yr | - | ✅ | Salesforce required |
| Drift | $2,500-$12,500/mo | - | ✅ | Salesforce, HubSpot |
| Intercom | $29/seat/mo | - | - | Salesforce, HubSpot |
| Botpress | $0 + AI spend | - | - | Via Zapier/API |
Our take: Most mid-market B2B teams don't need a $40K+ platform. Warmly's paid tier plus a solid data enrichment layer gets you 90% of what Qualified offers at a fifth of the cost. The teams that need Qualified already know they need it - if you're reading this article, you probably don't.
You're replacing a $2,000/mo platform. Prospeo runs about $0.01 per verified email with native HubSpot, Salesforce, and Instantly integrations. Layer Bombora intent data across 15,000 topics so you reach the right person at the right company the moment they're in-market.
Stop paying enterprise prices for data that bounces.
FAQ
Is Rep.ai shutting down?
At least one long-time customer confirmed the shutdown on Reddit in late 2025. No formal public announcement has been published. Teams should start evaluating alternatives now rather than waiting for an official notice that may never come.
Which tools support live video chat?
Warmly and Captiwate both offer live video chat directly in the website widget - the feature that made Rep.ai unique. Qualified supports live chat but is positioned as an enterprise AI SDR platform at $40K+/year, not a video-first replacement.
How do I reach visitors who leave without chatting?
Pair a visitor identification tool with a contact data platform. Visitor ID shows which company browsed your site; a tool like Prospeo returns the decision-maker's verified email and direct dial so you can follow up within minutes, not days.
What's the most affordable Rep.ai replacement?
Warmly's free tier (500 visitors/mo, company-level ID) is the cheapest starting point. Add Prospeo's free plan - 75 verified emails per month - and you've got a functional visitor-to-outreach pipeline at $0 while you evaluate paid tiers.