Agile CRM vs Insightly: Honest Comparison (2026)
One of these CRMs hasn't updated its homepage "Latest Updates" section since 2020. The other got acquired in 2024. If you're weighing Agile CRM vs Insightly right now, this matchup barely qualifies as a fair fight - only 38% of Agile CRM users on TrustRadius would buy it again, compared to 88% for Insightly.
30-second verdict: Insightly wins if you must pick between the two. Agile CRM shows serious stagnation, and we'd tell anyone to proceed with extreme caution. But honestly? Skip both if you can. HubSpot CRM's free tier gives you a massive ecosystem, and Pipedrive delivers sales-focused simplicity without the baggage.
Agile CRM in 2026
Use this if you need a free CRM for under 10 users and you're comfortable with zero product momentum.
| Plan | Price/user/mo | Notes |
|---|---|---|
| Free | $0 (10 users) | 1,000 contacts, 5,000 branded emails |
| Starter | $8.99 | 10,000 contacts |
| Regular | $29.99 | 50,000 contacts |
| Enterprise | $47.99 | Unlimited contacts |
Skip this if you care about long-term viability. The homepage "Latest Updates" section shows posts from Sep-Oct 2020 and nothing since. The mobile app hasn't been updated since 2018. The company also heavily promotes 500Apps on the Agile CRM homepage, which tells you where their attention is.
On Trustpilot, Agile CRM's overall score sits at 4.6/5, but recent reviews - including one from February 2026 - include recurring complaints about features breaking, pressure to migrate to 500Apps, and billing nightmares when trying to cancel.
That TrustRadius support rating? 1.1 out of 10. A Reddit thread in r/CRM openly asks whether Agile CRM has been abandoned. The evidence doesn't argue back.
Insightly in 2026
Different story entirely. Unbounce acquired Insightly in July 2024, combining Unbounce's AI expertise with Insightly's CRM and first-party data to improve conversion tooling across both platforms. The combined company runs 200+ employees across Europe and North America, though there were staff reductions post-merger as teams consolidated.
TechRadar pegs Insightly at 1.5M+ users across 25,000+ organizations. The CRM holds a 4.2/5 on G2 with 932 reviews, and in G2's head-to-head comparison, reviewers prefer Insightly for ease of setup, admin, and doing business.
Insightly's standout is its built-in project management workflow. You can turn won deals into delivery projects without switching systems - a genuinely useful feature that neither Agile CRM nor most lightweight CRMs offer.
Here's where it gets expensive:
| Product | Price Range |
|---|---|
| CRM | $29-$99/user/mo |
| Marketing | $99-$999/mo |
| Support & Ticketing | $29-$99/user/mo |
| AppConnect | $249-$1,899/mo + $3,000 setup |
| Premium Support | $3,000+/year |
| All-in-One Bundles | $349-$2,599/mo |
A mid-market team can easily hit $1,000+/mo once you add the pieces that real deployments actually need - a few CRM seats on Professional ($49/user/mo) plus Marketing ($499/mo), or AppConnect ($249+/mo) for heavier integrations. Workflow automation starts at the Professional CRM tier, and marketing automation is a separate product entirely, which catches people off guard.
Insightly costs $49+/user/mo before you even add contacts. Agile CRM's data is as stale as its 2020 blog posts. Either way, your pipeline depends on accurate contact data - not the CRM logo. Prospeo gives you 300M+ profiles with 98% email accuracy and refreshes every 7 days, feeding clean data straight into HubSpot or Salesforce.
Stop paying for a CRM seat and filling it with garbage data.
Head-to-Head Feature Breakdown
| Category | Agile CRM | Insightly | Edge |
|---|---|---|---|
| G2 Rating | 4.0/5 (359 reviews) | 4.2/5 (932 reviews) | Insightly |
| Would Buy Again | 38% | 88% | Insightly |
| Support Rating | 1.1/10 | 8.9/10 | Insightly |
| Starting Price | Free / $8.99/user | $29/user/mo | Agile CRM |
| Free Plan | Yes (10 users) | No (14-day trial) | Agile CRM |
| Differentiator | Built-in helpdesk | Project management | Insightly |
| Workflow Automation | Included on paid plans | Professional+ ($49) | Agile CRM (if it works) |
| Mobile App | Last updated 2018 | Rated 4.5 stars | Insightly |
| Active Development | Minimal public evidence | Post-merger roadmap | Insightly |
Insightly wins on satisfaction, support, product direction, and active development. Agile CRM's only real advantage is price - and paying less for a product that may not exist in two years isn't saving money.
Let's be honest: if your average deal size is under $5k and you have fewer than 5 reps, neither of these is the right answer. HubSpot's free CRM gives you more ecosystem, more integrations, and more runway than either option.
What Users Actually Say
Agile CRM's positive reviews cluster around value-for-money and the all-in-one pitch - sales, marketing, and helpdesk for under $10/user. The negative pattern is alarming, though: billing and cancellation headaches, features breaking without fixes, and the persistent push toward 500Apps. We've seen this movie before with other tools that quietly sunset while funneling users to a new product.
Insightly users love the customization and the opportunity-to-project workflow. Complaints center on automation's learning curve, limited reporting for power users, and hidden costs once you stack products. That support rating gap - 1.1 vs 8.9 - is the most devastating stat in this entire comparison. When something breaks, one company answers the phone. The other doesn't.
Better Alternatives Worth Your Time
If you're comparing these two CRMs in 2026, widen the search.
HubSpot CRM is the safe, scalable pick. The free tier is genuinely useful, and paid Sales Hub plans run $15-$150/user/mo. For small teams that might grow into enterprise needs, start here. We've recommended it to more teams than any other CRM over the past two years, and the integration ecosystem alone justifies the choice - over 1,500 apps in their marketplace, compared to a few hundred for Insightly and a stagnant list for Agile.
For sales-focused teams that don't need helpdesk or project management, Pipedrive ($14-$99/user/mo) does pipeline management better than either Agile or Insightly. No bloat, no surprises.
Salesmate is the dark horse. Starting at $12/user/mo, it's an underrated all-in-one for SMBs that TrustRadius frequently lists as an alternative to both. Worth a 15-day trial before committing elsewhere.
Whichever CRM you pick, it's only as good as the contacts inside it. Prospeo fills that gap with 300M+ professional profiles, 98% email accuracy, and a 7-day data refresh cycle. It integrates natively with HubSpot and Salesforce, connects to anything else via Zapier, and the free tier gives you 75 verified emails per month.
Switching CRMs is painful. What's worse? Migrating dirty data into a new system. Before you commit to Insightly, HubSpot, or Pipedrive, make sure every contact is verified. Prospeo enriches your CRM with 50+ data points per contact at $0.01/email - no contracts, no sales calls.
Clean data first. CRM decision second. Start with 75 free emails.
FAQ
Should I choose Agile CRM or Insightly in 2026?
Insightly, without hesitation. Agile CRM's public-facing content is frozen at 2020, the mobile app hasn't been updated since 2018, and the company pushes users toward 500Apps. Insightly has an active post-merger roadmap with Unbounce and an 88% repurchase rate on TrustRadius versus Agile's 38%.
What does Insightly's full platform actually cost?
CRM alone runs $29-$99/user/month billed annually. Adding marketing automation ($99-$999/mo), AppConnect ($249-$1,899/mo plus $3,000 setup), and premium support ($3,000+/year) pushes costs well past $1,000/mo for mid-market teams. All-in-One bundles start at $349/month.
How do I keep CRM data accurate regardless of which tool I use?
Use a dedicated enrichment tool alongside your CRM. Stale contacts tank deliverability and reply rates, and most CRMs don't verify data on their own. A tool like Prospeo verifies emails at 98% accuracy, refreshes records every 7 days, and integrates with major CRMs natively or via Zapier - so your sales team isn't working dead leads.