LoopUp Pricing, Reviews, Pros & Cons (2026)

LoopUp in 2026: Pricing, Reviews, Pros & Cons

Most LoopUp reviews floating around the internet are reviewing a product that barely exists anymore. LoopUp quietly pivoted from a standalone conferencing tool to an enterprise Microsoft Teams telephony provider - and the review sites haven't caught up. We dug into what LoopUp pricing actually looks like today, what 340+ user reviews say about the real pros and cons, and whether it deserves a spot on your shortlist.

The 30-Second Verdict

LoopUp is two products now. The legacy Remote Meetings conferencing tool starts at $0/mo - not the $22 that directories keep repeating. The real business is enterprise Teams telephony: connecting PSTN calling to Microsoft Teams across 136 countries via Operator Connect, Direct Routing, and BYOC.

If you're a multinational consolidating voice infrastructure, LoopUp is a serious contender. If you're a 20-person team that just needs video calls, you're overpaying for complexity you don't need.

LoopUp Pricing Breakdown

Remote Meetings Tiers

The Free tier is genuinely useful - unlimited meetings and unlimited duration (subject to fair use), screen sharing, call recording, dial-out to domestic phones, an Outlook add-in, and mobile apps for up to 10 participants. Business at $15/mo adds domestic dial-in numbers and international dial-in/dial-out via Pay As You Go charges. Enterprise is quote-based, with per-minute charges that vary by country and join method, plus potential add-ons for screensharing, video, and call recording.

The $22 Mystery

If you've Googled LoopUp pricing, you've probably seen "$22/month" listed as the starting price. Techimply and Demoprise repeat this figure as a "Basic" tier, and SelectHub lists it starting at $22/month. That tier doesn't appear on LoopUp's own Remote Meetings pricing page, which shows Free ($0), Business ($15/month), and Enterprise (custom). We cross-checked directory listings against LoopUp's actual site: the $15/mo Business plan is the lowest paid option, and the Free plan is genuinely $0.

Teams Telephony Pricing

Here's the thing - the Remote Meetings pricing above isn't where LoopUp makes its real money anymore. Their Teams telephony service (Operator Connect, Direct Routing as a Service, BYOC) has no public pricing. Enterprise voice projects at this scale typically run from low tens of thousands to hundreds of thousands annually, depending on country coverage, DID counts, and minute volumes. Domestic PAYG rates for audio conferencing generally fall in the $0.01-$0.10/min range, with international rates climbing from there. You'll need to talk to sales.

If you're evaluating enterprise rollouts, it helps to map the buying committee early (IT, telecom, security, procurement) and run a structured MEDDIC sales qualification process so you don’t get stuck in “vendor limbo.”

What 340+ Reviews Say

We analyzed 340+ reviews across five platforms, and the sentiment is consistently positive but the sample is uneven. The Capterra and GetApp numbers are the same dataset - they're sister properties, so don't double-count them. G2's distribution skews positive with 66% five-star and 28% four-star, though a 4% two-star cluster suggests occasional bad experiences. With only 21 G2 reviews total, it's hard to draw conclusions about consistency at scale. Reddit discussions about LoopUp are sparse - mostly investor threads, not practitioner feedback.

If you’re trying to quantify “does this tool actually move revenue?”, track it like a funnel problem: define funnel metrics up front and tie adoption to pipeline outcomes.

Pros: What Users Love

One-click joining with no downloads. This is the most consistently praised feature across every review platform. Participants get a link, click it, and they're in. No plugins, no client installs, no "please update your software" delays. For organizations that run calls with external participants daily, this friction reduction is a big deal.

White-glove project management. One Capterra reviewer called their Teams Operator Connect porting project "one of the best-planned and implemented projects in the voice sector" - citing a dedicated project manager, fast responses, and flexible porting dates. That kind of support shows up in the numbers too: customer support scores land around 4.6 on the major review platforms.

PSTN-based audio quality. LoopUp's Remote Meetings product carries audio over regular phone lines rather than VoIP, which means fewer dropped-audio moments in regions with spotty internet. Users on Capterra and SelectHub repeatedly call out "crystal-clear audio" as a differentiator, and for firms where a dropped call during a client presentation isn't just annoying but genuinely costly, that reliability matters.

Pay-per-use flexibility. For organizations with unpredictable conferencing volume, the PAYG model means you're not locked into per-seat licensing. One reviewer highlighted the ability to bill calls back to specific cost centres or project codes - a small detail that finance teams love.

Cons: Common Complaints

Pricing complexity. Per-minute, per-feature, per-country charges add up in ways that aren't transparent upfront. Confusing dial-in codes and different numbers by country compound the problem. This is the most common frustration in aggregated review data.

Browser compatibility gaps. A Capterra reviewer reported that the join link "never loads properly in Safari," forcing a fallback to the one-touch phone number. That review is from 2020, so it's dated - but if your team is Mac-heavy, test Safari joining before committing.

Citrix environment incompatibility. Multiple sources flag issues running LoopUp inside Citrix virtual desktops. If your org uses Citrix, test thoroughly before signing anything.

Screen sharing degrades in low-bandwidth regions. This undercuts the PSTN audio advantage when you need visual collaboration alongside voice. And more broadly, LoopUp isn't trying to be Zoom or Teams - it doesn't have the breadth of a full UCaaS platform. Users who expect that will be disappointed.

How LoopUp Compares

On Gartner Peer Insights, LoopUp Remote Meetings and Zoom Meetings both sit at 4.5 - but Zoom has 6,284 ratings to LoopUp's 116. That volume gap tells you everything about market adoption. LoopUp wins on audio reliability and enterprise telephony depth. Zoom wins on everything else.

TrustRadius Community Insights mentions Dialectica running roughly 4,000 teleconferences per month on LoopUp - that's the kind of high-volume, audio-centric use case where it genuinely shines.

Let's be honest: if your company already pays for Microsoft 365 and you're under 50 people, Teams native Calling Plans at $8-$15/user will cover 90% of what you need. LoopUp's value only kicks in when you're managing telephony across dozens of countries and need a single managed provider to handle the complexity. Below that threshold, you're paying for infrastructure you won't use.

If you’re building outbound around Teams calling, you’ll get better results by tightening your sales prospecting techniques and cleaning your lists with data enrichment services before you scale dials.

Who Should (and Shouldn't) Use LoopUp

LoopUp claims 7,000+ organizations and 21 of the top-100 global law firms as customers. That client profile tells you exactly who this product is built for.

Use LoopUp if:

• You're a multinational consolidating Teams telephony across 50+ countries under one provider
• You're in legal, finance, or regulated industries where PSTN audio reliability matters more than video features
• You need Operator Connect or Direct Routing managed by a single global partner

Skip LoopUp if:

• You're an SMB wanting a full UCaaS stack with video, chat, and collaboration
• You need video-first conferencing - Zoom or Teams native handles this better
• Your team is under 50 people without a complex telephony footprint

FAQ

How much does LoopUp cost?

LoopUp starts at $0/mo with the Free tier, supporting up to 10 participants. The Business tier is $15/mo with domestic dial-in. Enterprise and Teams telephony pricing is custom and requires a sales conversation - expect low tens of thousands annually for multi-country deployments.

What's the difference between Remote Meetings and Teams telephony?

Remote Meetings is LoopUp's self-serve conferencing product starting at $0. Teams telephony is their enterprise offering connecting PSTN calling to Microsoft Teams via Operator Connect, Direct Routing, or BYOC across 136 countries - with custom pricing and dedicated project management.

Is LoopUp better than Zoom?

For multinational Teams telephony with PSTN-grade audio across 136 countries, yes. For everyday video conferencing, Zoom is broader at ~$16.99/mo per user, far more widely adopted, and better suited to video-first workflows.

How do I find contact data for LoopUp's target buyers?

Enterprise telecom decision-makers are notoriously hard to reach. Prospeo's B2B database covers 300M+ professionals with 30+ filters - including technographics and buyer intent - so you can target IT directors at multinationals evaluating Teams telephony providers. The free tier includes 75 email credits per month.