Mailtrack for Gmail: Pricing, Reviews, Pros & Cons (2026)
You installed Mailtrack expecting simple read receipts. What you got was "Sent with Mailtrack" stamped on every email, permissions that let the extension read, compose, send, and permanently delete all your Gmail messages, and a Trustpilot page full of people who can't reach support. Let's break down what Mailtrack actually delivers in 2026 - pricing, real user reviews, and honest pros and cons.
Quick Verdict
Mailtrack is a Gmail email tracking extension that shows you when recipients open your messages using WhatsApp-style double checkmarks. It rebranded to Mailsuite on January 18, 2024 and now positions itself as a broader email productivity suite, with over 1.5 million active users and a G2 rating of 4.6/5.
The free plan is barely functional - 10 tracked opens per month plus signature branding on every email. The paid plan runs $11.99/user/month. Worth it if you just need basic Gmail read receipts. Skip it if you need sequences, CRM depth, or reliable tracking across Apple Mail recipients.
Mailtrack Pricing in 2026
| Free ($0/mo) | Advanced ($11.99/mo) | |
|---|---|---|
| Open tracking | 10 emails | Unlimited |
| Link click tracking | 10 emails | Unlimited |
| Campaign emails | 100/month | 60,000/month |
| PDF tracking | 5 documents | Unlimited |
| Scheduled emails | ✗ | ✓ |
| Branding removed | ✗ | ✓ |
| Bounce detection | ✗ | ✓ |
Here's the thing: you'll find conflicting numbers everywhere. G2's listing shows $9.99 for the Advanced plan. Trustpilot reviewers report being charged $19.99/month after a price jump. The current official price is $11.99/user/month, but the history of changes explains why users feel jerked around. Screenshot the pricing page before you subscribe.
Pros and Cons
Pros:
- Dead simple to install. In our testing, the Chrome extension installed in under 90 seconds - no new tabs, no separate app.
- Real-time open notifications. Desktop and email alerts fire when an open is detected, with a WhatsApp-style double checkmark right in your sent folder.
- Gmail-native experience. Everything happens inside your existing inbox. Open history and forward detection can help you prioritize follow-ups on warm leads, though forward tracking only shows that an email was forwarded - not who received it.
Cons:
- "Sent with Mailtrack/Mailsuite" branding on free emails. Reddit users call this unprofessional. If you're emailing prospects, it's a non-starter.
- Broad Gmail permissions. The extension requests access to "read, compose, send, and permanently delete all your email from Gmail." Multiple Reddit threads flag this as a deal-breaker.
- Pricing instability. Trustpilot reviews document features disappearing from the free plan and prices jumping without notice.
- Support complaints. "Poor to no support" is a recurring theme on Trustpilot, with users reporting ignored requests for weeks.
- Mobile support gaps. Some G2 reviews flag limited mobile functionality even though Mailsuite promotes mobile support - test it before committing.
Mailtrack tells you who opened your email. It can't tell you if the email arrived. Teams using Prospeo cut bounce rates from 35% to under 4% with 98% verified emails - at $0.01 each. Fix the data upstream and every tool downstream works better.
Verify 75 emails free - no branding, no permissions drama.
Reviews: G2, Capterra, and Trustpilot
The ratings tell two very different stories.
On G2, Mailsuite scores 4.6/5 from 134 reviews with 76% five-star ratings. Capterra lands at 4.5/5 across 227 reviews. But Trustpilot sits at 2.7/5 from 283 reviews. That's a massive gap.
Why? G2 and Capterra attract B2B users rating product functionality - and the core tracking works well. Trustpilot skews toward consumers dealing with billing and support headaches. One Feb-Mar 2026 Trustpilot review describes a bug where the Reply button responded to the reminder email instead of the original recipient - a workflow-breaking regression that was later treated as a bug and corrected. The product works. The company behind it has trust issues.
Open Tracking Accuracy in 2026
Even if Mailtrack worked perfectly, open tracking itself is unreliable. We've watched this trend accelerate across dozens of email tools over the past two years, and the signal just keeps getting noisier.
Gmail's image proxy caches tracking pixels, so repeat opens often don't register. Apple's Mail Privacy Protection preloads pixels automatically, making every email to an Apple Mail user look "opened" regardless of whether they actually read it. 77% of marketers believe MPP is auto-activated - it technically requires opt-in, but adoption is high enough that the practical result is the same: open data is unreliable. Click tracking still works. But if you're making decisions based on open rates alone, you're working with bad signal.
Look - most teams obsessing over open tracking are solving the wrong problem. If your emails are bouncing or landing in spam, no tracker will help. The bottleneck is data quality upstream, not visibility downstream.
Who Should (and Shouldn't) Use It
Use it if you're a freelancer or solopreneur who wants to know if a proposal was opened and $11.99/month fits the budget. That's the sweet spot - simple use case, low stakes, one inbox.
Skip it if you need sequence management, CRM integration, or you're sending to enterprise contacts where heavy Apple Mail usage makes open data unreliable. For teams running outbound at any real volume, the permissions alone should give you pause, and the lack of sequencing means you'll need another tool anyway.
Alternatives Worth Considering
| Tool | Best For | Starting Price |
|---|---|---|
| Prospeo | Email verification before sending | Free (75 verifications/mo) |
| Streak | CRM + tracking in Gmail | Free; $19/user/mo paid |
| Yesware | Sales teams with Salesforce | ~$19/user/mo |
| Boomerang | Budget email scheduling | $4.98/mo |
Prospeo
If you're tracking opens because you're not sure your emails are actually landing, the real fix is verifying your data before you hit send. Prospeo handles email verification at 98% accuracy with a 5-step process that catches spam traps and honeypots. The free tier gives you 75 verifications per month - far more useful than 10 tracked opens. Paid plans run about $0.01 per email. With a 7-day data refresh cycle compared to the 6-week industry average, you're working with contacts that are actually current, not stale records from last quarter. We've seen teams cut bounce rates from 35%+ down to under 4% just by verifying before sending.
Open tracking is broken by Apple Mail Privacy Protection and Gmail's pixel caching. The signal that actually matters is whether your email reached a real inbox. Prospeo's 5-step verification with 7-day data refresh ensures you're emailing contacts that exist - not stale records generating bounces.
Replace unreliable open signals with verified delivery certainty.
Streak
The pick if you want a CRM living inside Gmail, not just tracking bolted on. The free tier includes email tracking and basic pipeline management. Paid plans start at $19/user/month, which gets expensive fast for larger teams - but you're getting a full CRM, not just read receipts. If pipeline visibility matters more than open rates, Streak is the stronger play.
Yesware
Built for sales teams that already live in Salesforce. Tracking, sequences, templates, and CRM sync in one package starting around $19/user/month. Overkill for solo users. But if your team needs workflow automation alongside tracking, it's a better fit than Mailtrack by a wide margin.
Boomerang
The cheapest option at $4.98/month if scheduling matters more than tracking depth. Free tier covers 10 emails/month. No CRM, no sequences - just scheduling and basic email productivity. The consensus on r/sales and r/gmail is that Hunter's MailTracker is also worth testing as a free alternative.
If you're comparing tools for outbound, start with email deliverability and email bounce rate before you obsess over opens.
FAQ
Is Mailtrack the same as Mailsuite?
Yes. Mailtrack rebranded to Mailsuite on January 18, 2024. Same product, expanded feature set - campaigns, PDF tracking, and CRM-style features on the Advanced plan - under a new name. Your existing account carries over.
Is the free plan worth using?
For most professionals, no. You get 10 tracked opens per month and every email carries "Sent with Mailsuite" branding. If you're emailing clients or prospects, that branding undermines credibility. Either upgrade to $11.99/month or use a free tool that doesn't stamp your outbound messages.
Does Mailtrack work with Apple Mail users?
No email tracker reliably detects opens from Apple Mail users. Mail Privacy Protection preloads tracking pixels regardless of whether the recipient reads your email, generating false positives. Click tracking still works, but open data for Apple Mail recipients is meaningless.
What's a better approach than open tracking?
Verify your contact data before sending. Bounced emails and spam-folder landings hurt your domain reputation far more than missed opens ever will. Catching invalid addresses before they damage deliverability is a higher-ROI investment than any tracking pixel - and it's the kind of problem that compounds if you ignore it.