CRM.io Pricing Breakdown: What Every Plan Actually Costs in 2026
You're on CRM.io's pricing page, and instead of numbers you get "Contact Us for Pricing." Several software directories list different prices - from $9.99 up to $129 per user per month. That's absurd for a tool targeting small teams, so here's the actual CRM.io pricing breakdown.
The quick version: third-party listings consistently show CRM.io at $49/$99/$129 per user per month across Basic, Premium, and Enterprise tiers. There's also a Starter plan at $99/month for 5 users. On annual billing, GetApp lists $468/$948/$1,188 per user per year - equivalent to $39/$79/$99 per user/month. Before you sign anything, ask about the 500apps sunset. The parent platform is winding down, and you need written assurance your contract survives the transition.
Why the Pricing Is Hidden
CRM.io's official pricing page promotes "Affordable AI-Powered CRM Plans" and has a monthly/yearly toggle. But the actual plan cards and price points aren't displayed. Instead, the page funnels you into a "Contact Us for Pricing" flow for "Custom AI Solutions."
That'd be fine for enterprise software. CRM.io targets small and mid-market teams - buyers who don't want a sales call just to learn if a tool fits their budget. Directories like GetApp, G2, and Capterra all show different snapshots, which makes the opacity worse.
CRM.io Plans and Costs
GetApp provides the clearest annual totals. The 5-user Starter plan comes from G2's listing.
| Plan | Price (Monthly) | Price (Annual) | Notes |
|---|---|---|---|
| Starter | $99/month (5 users) | Not listed | Flat team entry plan |
| Basic | $49/user/month | $468/user/year ($39/user/month) | Per-user pricing |
| Premium | $99/user/month | $948/user/year ($79/user/month) | Per-user pricing |
| Enterprise | $129/user/month | $1,188/user/year ($99/user/month) | Per-user pricing |
Annual billing saves you roughly 20% versus paying monthly.
A 14-day free trial is available with no credit card required. Some directories also list a free version, but the limits aren't clearly documented anywhere we could find.
Here's what matters more than the sticker price: usage caps. If your team burns through lead or enrichment credits quickly, you're upgrading or paying overages - and CRM.io doesn't publish an overage rate card.
Why Costs Vary Across Directories
Capterra shows CRM.io starting at $99/user/month, even though GetApp and G2 list Basic at $49/user/month. G2's pricing data was last updated in January 2025, and the profile carries an "inactive" warning - it hasn't been active for over a year.
SaaSworthy lists a $9.99 starting price that doesn't match any other directory. That's almost certainly a stale bundle-era snapshot from the broader 500apps ecosystem rather than current standalone packaging. Ignore it.
CRM.io bundles a B2B database into its CRM - but the data quality isn't documented, overage rates aren't published, and the parent platform is sunsetting. Prospeo gives you 300M+ profiles with 98% email accuracy, refreshed every 7 days, at $0.01 per email. No CRM lock-in, no sunset risk.
Get enterprise-grade contact data without the CRM tax.
The 500apps Sunset Risk
Here's the thing: CRM.io's parent company, 500apps, is winding down the 500apps suite over 90 days, transitioning to a new platform called 500agents.
Their timeline is explicit:
- Now: 500apps enters wind-down
- 60 days: 500agents early access opens
- 90 days: 500apps sunset complete
If you're evaluating CRM.io right now, this is the single biggest risk factor. We can't stress this enough - get written confirmation that your CRM.io contract, data, and integrations carry over to 500agents before you commit a dollar.
Hidden Costs to Watch
CRM.io includes an AI telephony app that runs on a Twilio-style dialer setup, so expect usage-based charges on top of your plan. Typical ranges for SMB calling and messaging:
- Calls: $0.01-$0.05/min
- SMS: $0.01-$0.02 per segment
- WhatsApp: per-conversation fees around $0.05-$0.08
On the AI side, some directory listings mention caps on automated email responses and enrichment credits, but there's no clean add-on or overage menu published anywhere. Assume you'll hit a ceiling and need to upgrade if you're doing real outbound volume.
How CRM.io Compares to Alternatives
| CRM | Starting Price | Free Tier? | AI Features | Best For |
|---|---|---|---|---|
| CRM.io | $49/user/month | 14-day trial | AI Agent, AI Email Bot | AI-first small teams |
| HubSpot | $45/user/month | Yes (robust) | AI assistants | Marketing + sales alignment |
| Pipedrive | $14/user/month | No (trial only) | AI sales assistant | Pipeline-focused reps |
| Freshsales | Free or $9/user/month | Yes | Freddy AI | Budget-conscious SMBs |
| monday CRM | $12/user/month (min 3 users) | No (trial only) | AI automations | Project-heavy teams |
| Zoho CRM | $14/user/month | Yes (3 users) | Zia AI | Zoho ecosystem users |
| Salesforce | $25-$165/user/month | No | Einstein AI | Enterprise scale |
If budget is the priority, Freshsales or Pipedrive beat CRM.io on price. If you want AI contact management baked into every workflow and can stomach the 500apps risk, CRM.io's Basic plan is competitive.
Let's be honest: most teams evaluating CRM.io don't actually need an AI CRM with a built-in database. They need a $14/user pipeline tool plus a data provider that doesn't bounce. That combo costs less and gives you better data.
If you're building outbound, pair your CRM with a proper sales prospecting database and keep your lead generation workflow clean from day one.
Is CRM.io Worth the Cost?
On Capterra, CRM.io shows a 4.7/5 value-for-money rating across 22 reviews with 88% positive sentiment. GetApp mirrors that 4.7/5 score across 26 total reviews. For a sub-$50/user AI CRM with telephony and a B2B database, that's solid.
But the 500apps sunset changes the calculus entirely. You're betting on a platform transition. If 500agents delivers a smooth migration, CRM.io is a legitimately good deal - the AI features and built-in database punch above the price point. If the migration stumbles, you're exporting pipeline data under pressure with no guarantee your integrations survive. We've seen this play out with other sunsetting platforms, and it rarely goes as smoothly as the transition page promises.
Get that continuity guarantee in writing before you sign. If you need a baseline for what "normal" looks like, compare against other examples of a CRM with published pricing.
Most teams evaluating CRM.io just need reliable contact data paired with a lightweight pipeline tool. Prospeo delivers 143M+ verified emails and 125M+ mobile numbers with 30+ search filters - no annual contract, no sales call, and no platform migration risk.
Skip the bundled CRM. Start with data that actually connects.
FAQ
Does CRM.io offer a free trial?
Yes - 14 days, confirmed on CRM.io's site and across multiple directories, with no credit card required. The trial doesn't specify which features are included, so ask the sales team exactly which plan tier you're testing before starting.
How much do you save with annual billing?
Annual plans cut roughly 20% off monthly rates: Basic drops from $49 to $39/user/month, Premium from $99 to $79, and Enterprise from $129 to $99. Annual totals come out to $468/$948/$1,188 per user per year.
What if I only need B2B contact data, not a full CRM?
Skip the CRM entirely. Prospeo's B2B database gives you 300M+ profiles with 98% email accuracy, a 7-day data refresh cycle, and a free tier of 75 emails/month - purpose-built for data quality at roughly $0.01 per verified email.
Is CRM.io safe to buy during the 500apps shutdown?
The 500apps suite is winding down within 90 days, transitioning to 500agents. Before signing any contract, get written confirmation that your CRM.io data, integrations, and billing terms carry over. Without that guarantee, you're taking on unnecessary migration risk.