LeadDesk Alternatives: 12 Better Options for Outbound Teams in 2026

You just pulled up your LeadDesk renewal. EUR 99-139 per user, per month - annual commitment required. That's before a single call connects. Meanwhile, the G2 page has 12 reviews, and the most recent one reads: "Feels misleading and untrustworthy. There are much better options for half the price."

Time to find those options.

Why Teams Are Leaving LeadDesk

LeadDesk isn't a bad product. It's a Finnish contact center platform with solid predictive dialing, decent uptime, and 16 years of dialer development behind it. For large Nordic call centers running simple outbound campaigns, it works.

The problem is everything around the dialer.

LeadDesk carries a 4.0/5 on G2 from just 12 reviews. Compare that to CloudTalk (4.4/5, 1,599 reviews), JustCall (4.3/5, 2,338 reviews), or Talkdesk (4.4/5, 2,424 reviews). The sample size alone tells you something about adoption outside the Nordics.

The pricing structure compounds the issue. LeadDesk's Instant plan starts at EUR 99/user/month. The Advanced plan - which you need for API access and third-party VoIP - runs EUR 139/user/month. All plans require a minimum of 5 licenses and annual commitments. And the complaints keep surfacing: slow customer support, opaque contract terms, limited CRM integration depth, no calendar syncing, and a structure that buckles when teams try to run 10-20 concurrent outbound projects. One G2 reviewer put it bluntly: "Poor customer service and unclear contract terms. Feels misleading and untrustworthy."

With over 70% of enterprises now on CCaaS platforms, the alternatives market has matured enough that you're no longer locked into one vendor's ecosystem.

Our Picks (TL;DR)

Most teams switching from LeadDesk don't actually need a more expensive dialer. They need better data feeding a cheaper one. That's the contrarian take, and I'll make the case below.

What's Actually Wrong with LeadDesk?

The complaints cluster around three themes:

Poor support and opaque contracts. LeadDesk doesn't offer 24/7 support. Contract terms involve annual commitments with limited flexibility. Multiple G2 reviewers flag unclear terms and slow response times. For a tool costing EUR 99-139/user/month, that's unacceptable.

Structural limits for growing teams. Teams running 10-20 concurrent outbound projects - common for Berlin-based DACH+UK SaaS companies or Nordic agencies managing multiple client campaigns - hit LeadDesk's ceiling fast. There's no meaningful calendar sync. CRM integration depth is shallow: you get basic data passing, not the bidirectional workflows that RevOps teams expect in 2026. API access is gated behind the EUR 139/month Advanced plan, which means automating anything costs you a 40% premium over the base tier.

Price-to-value mismatch. JustCall's predictive dialer (SalesPro tier) does roughly the same thing for about half the price. CloudTalk's Expert plan with power dialing runs EUR 49/user/month - roughly 50% cheaper than LeadDesk's entry point.

The full G2 review captures the frustration: "Poor customer service and unclear contract terms. Feels misleading and untrustworthy. There are much better options for half the price, better quality and proper contracts."

That reviewer isn't wrong.

Pricing Comparison - LeadDesk vs. Every Alternative

The pricing gap between LeadDesk and most competitors is wider than you'd expect:

Five9's 50-user minimum plus a 36-month contract means a minimum commitment of $214K+. That's a different universe from LeadDesk - but both are overkill for most teams reading this article.

Which Alternatives Actually Have Predictive Dialing?

Here's the thing most "LeadDesk alternatives" lists get wrong: they don't distinguish between power dialing and predictive dialing. These are fundamentally different technologies.

A power dialer calls one number at a time and moves to the next when the call ends. A predictive dialer uses algorithms to call multiple numbers simultaneously, routing live answers to available agents while filtering out voicemails and disconnects. If your team relies on LeadDesk's predictive mode, switching to a power-dialer-only tool will tank your throughput.

Only a handful of tools actually offer true predictive dialing:

If predictive dialing is non-negotiable, your real shortlist is Five9, Genesys, NICE CXone, Convoso, JustCall SalesPro, or DialedIn. Everything else is a step down in dialing capability - often a step up in everything else.

The Best LeadDesk Alternatives (Deep Dives)

Prospeo - Fix Your Data Before You Switch Dialers

Here's what most dialer comparison articles miss entirely: a EUR 27/month dialer with 98% accurate data outperforms a EUR 139/month dialer with 70% accurate data. Every single time.

Prospeo isn't a dialer. It's the upstream data layer that makes any dialer effective.

Use Prospeo if:

• Your connect rates are below 10% and you suspect stale numbers are the problem
• You're running outbound sequences and bouncing more than 5% of emails
• You want to pair a budget dialer (Myphoner, CloudTalk) with best-in-class contact data
• You need verified mobile numbers - 125M+ with a 30% pickup rate

Skip Prospeo if:

• You literally only need a dialer and already have clean, fresh data (rare, but possible)

The numbers: 300M+ professional profiles, 98% email accuracy, and a 7-day data refresh cycle versus the 6-week industry average. Snyk deployed Prospeo across 50 AEs - their bounce rate dropped from 35-40% to under 5%, AE-sourced pipeline jumped 180%, and they generated 200+ new opportunities per month.

Pricing starts free - 75 verified emails plus 100 Chrome extension lookups per month, no credit card. Paid plans run about $0.01 per email with no contracts. Pair it with any dialer on this list and you'll see the difference on day one.

CloudTalk - Best Mid-Market Replacement for Most Teams

For 80% of teams leaving LeadDesk, CloudTalk is the obvious answer.

Pricing starts at EUR 25/user/month (Starter) - less than a third of LeadDesk's entry point. The Essential plan (EUR 29/user/month) adds unlimited EU outbound calls, IVR, and CRM integrations. The Expert plan (EUR 49/user/month) includes Power Dialer, Smart Dialer, and Parallel Dialer (up to 10 simultaneous lines). Monthly billing on all plans, 14-day free trial, no credit card required.

The G2 profile speaks for itself: 4.4/5 from 1,599 reviews - 133x more reviews than LeadDesk. Local numbers in 160+ countries. SOC 2 + GDPR + HIPAA compliant.

The catch: no predictive dialing. Period. Their Parallel Dialer is the closest thing, but it's not the same technology. The Starter plan also caps outbound minutes at 500 for EU calls or offers unlimited US/CA calls. But most teams overestimate how much they need predictive dialing, and CloudTalk's Expert plan at EUR 49/user/month covers everything else.

JustCall - Predictive Dialing at a Mid-Market Price

JustCall is the tool I'd point to first if a team says "I need LeadDesk's predictive dialing but can't stomach the price."

The SalesPro tier offers a true predictive dialer running up to 10 simultaneous lines - the closest feature match to LeadDesk's core capability in the mid-market. Standard plans start at $29/user/month (Team) with power dialing available from $49/user/month (Pro). The SalesPro tier is custom-priced but runs significantly less than LeadDesk's EUR 99 entry point. You need a minimum of two licenses, not five.

G2: 4.3/5 from 2,338 reviews, with 6,000+ businesses on the platform. Local numbers span 70+ countries. The Pro Plus tier ($89/user/month) adds AI call scoring, real-time agent assist, and sentiment analysis - features LeadDesk charges enterprise pricing for.

Where JustCall falls short: it's not a full contact center platform. If you need omnichannel routing, workforce management, or complex IVR trees, you'll outgrow it. But for outbound-heavy teams that live and die by predictive dialing, it's the best value in the market right now.

Genesys Cloud CX - Best Enterprise Value

Use Genesys if:

• You're running 100+ agents and need predictive routing, outbound campaigns, and AI copilot features from day one
• You want the only enterprise platform that includes outbound campaigns and predictive routing on its lowest tier (CX 1 at $75/user/month)
• You need concurrent or hourly pricing options - Genesys offers both, which is rare at this level

Skip Genesys if you have fewer than 20 agents. The platform's complexity isn't worth it for small teams, and enterprise CCaaS implementations take weeks, not days.

The CX 1 tier at $75/user/month includes outbound campaigns, predictive routing, speech-enabled IVR, and Agent Copilot. Talkdesk charges $85/user just for voice essentials and gates predictive dialing behind an add-on. Five9 starts at $119 with a 50-user minimum. G2 rating: 4.4/5 from 1,432 reviews. The CX 2 tier ($115/user/month) adds digital channels and quality assurance. CX 3 ($155) adds workforce management. For most teams replacing LeadDesk at the enterprise level, CX 1 covers everything you need.

Talkdesk - Enterprise Polish, Enterprise Price

Talkdesk is a great inbound CX platform. For outbound-heavy teams replacing LeadDesk, the add-on pricing model is the dealbreaker.

What you get: A slick UI with fast deployment for an enterprise tool. Industry-specific clouds for banking, insurance, healthcare, and retail. 4.4/5 on G2 from 2,424 reviews. Strong AI-powered CX workflows.

What stings: Predictive dialer is an add-on, not included in any base plan. That pushes your real cost above $115/user/month for outbound teams - more expensive than Genesys CX 1 with less outbound functionality. Base plans start at $85/user/month for voice-only or digital-only (not both). If your primary use case is inbound CX with some outbound, Talkdesk is excellent. If you're replacing LeadDesk's outbound capabilities, Genesys gives you more for less.

Five9 - The Enterprise Standard (If You Can Afford It)

Five9 is the gold standard for regulated enterprise contact centers. 99.999% uptime SLA. AI sentiment analysis and live coaching. Best-in-class predictive dialing.

It's also overkill for most teams leaving LeadDesk.

The math: $119/user/month starting price, 50-user minimum, 36-month contract. That's $214,200 minimum commitment before you add CRM integrations (which cost extra). If you're in healthcare, legal, or financial services with 100+ agents and compliance requirements that keep you up at night, Five9 earns its price. For everyone else, Genesys CX 1 does 90% of what Five9 does at 63% of the cost with no seat minimum.

Myphoner - The Budget Pick for Small Teams

If you have fewer than 50 reps and LeadDesk feels like driving a semi truck to the grocery store, Myphoner is your answer.

Power dialing comes standard on every plan - even the EUR 27/user/month Basic tier. Bring your own VoIP (Twilio or any third-party softphone), get monthly billing, and start with a 14-day free trial. The Plus tier (EUR 38/user/month) adds smart caller ID and lead recycling. Premium (EUR 59/user/month) gets you live monitoring and white-label options.

No predictive dialing. Not built for 50+ agents. No omnichannel. But for small outbound teams, it's the simplest, cheapest path away from LeadDesk.

Convoso - Outbound-Only Specialist

Convoso is purpose-built for high-volume outbound call centers. True predictive dialing, caller ID reputation management, and a laser focus on outbound metrics. Starting around $90/user/month, it sits between mid-market and enterprise.

The tradeoff is total: Convoso has zero inbound capabilities. No omnichannel. No customer service features. If your team does nothing but outbound cold calling at scale, Convoso is one of the best at it. If you need even basic inbound routing, look elsewhere.

Aircall

Aircall starts at ~$30/user/month (3-user minimum) with power dialing and call whispering. G2 rating: 4.3/5. It's a solid lightweight dialer, but Reddit users consistently flag spam-flagging issues - Aircall assigns a single dedicated number per seat, and once it's flagged, replacement takes a week or more. No predictive dialing.

Kixie

Kixie doesn't publish pricing (~$35-95/user/month estimated across three tiers). Its killer feature is a rotating number system that prevents spam flagging - a sales leader on Reddit managing 15 reps called it the reason they switched from Aircall. The UI isn't as polished, and support is US business hours only (7 AM-5 PM PST). No predictive dialing.

DialedIn - Budget Predictive Dialing

DialedIn is the cheapest true predictive dialer on this list at $25/user/month. It includes compliance tools (TCPA, DNC list scrubbing), real-time analytics, and multi-line predictive dialing. The platform is less polished than Genesys or Five9, and the user base is smaller - but for budget-conscious teams that need predictive dialing without the enterprise price tag, it's a genuine standout.

Aloware

Aloware runs $40-100/user/month with a 10-license minimum on the lowest tier. US and Canada only - no international coverage. G2 rating: 4.1/5 from 822 reviews, with multiple reviewers criticizing misleading sales practices. If you're a US-only team that can meet the 10-seat minimum, it's functional. Otherwise, JustCall or CloudTalk are better bets.

NICE CXone (Mpower)

NICE CXone spans six tiers from $71-209/user/month and serves 25,000+ organizations. It's a full enterprise CCaaS platform with AI analytics, workforce management, and compliance tools. Expect $110+/user/month for LeadDesk-equivalent outbound functionality. NICE CXone's complexity makes it hard to recommend for mid-market teams - it's built for large contact centers already in the NICE ecosystem.

How to Choose the Right LeadDesk Alternative

Stop comparing feature matrices. Start with your team size and work backward.

Under 20 reps:

• Dialer: Myphoner (EUR 27-59/user/month) or JustCall Team ($29/user/month)
• Budget: EUR 50-90/user/month total stack cost
• Priority: simplicity, monthly billing, fast setup

20-100 reps:

• Dialer: CloudTalk Expert (EUR 49/user/month) or JustCall Pro/SalesPro ($49-89/user/month)
• Budget: EUR 50-140/user/month total stack cost
• Priority: predictive dialing availability, CRM integration depth, reporting
• Key question: do you actually need predictive dialing? If yes, JustCall SalesPro. If power dialing is enough, CloudTalk Expert saves you money.
• Pair with verified contact data - at $0.01/email, it's a rounding error on your dialer budget that triples connect rates

100+ agents:

• Dialer: Genesys CX 1 ($75/user/month) or Five9 ($119/user/month, 50-seat minimum)
• Budget: $75-240/user/month depending on tier
• Priority: predictive routing, workforce management, compliance, uptime SLAs
• Key question: do you need industry-specific compliance (healthcare, financial)? If yes, Five9. If not, Genesys CX 1 is better value.

The branching criterion everyone ignores: contract flexibility. LeadDesk locks you into annual contracts. CloudTalk, Myphoner, and JustCall all offer monthly billing. If you're not sure what you need, start monthly and commit annually once you've validated the tool with your team.

Real talk: if your average deal size is under EUR 10K, you probably don't need predictive dialing at all. A power dialer with clean data will get you 90% of the throughput at a fraction of the cost. We've seen teams obsess over dialer features when the real bottleneck is the garbage data feeding those features.

Your Dialer Is Only as Good as Your Data

I've watched teams spend months evaluating dialers - running demos, negotiating contracts, migrating configurations - only to launch with the same garbage contact data they had before. Connect rates don't budge. Leadership blames the new tool. The cycle repeats.

Stop shopping for a better dialer. Fix your data first.

If 30% of your phone numbers are wrong, no dialer - predictive, power, or otherwise - will fix your connect rates. You're burning agent time on dead numbers. A EUR 27/month Myphoner license with 98% accurate contact data will outperform a EUR 139/month LeadDesk license fed by a stale spreadsheet every day of the week.

Meritt's results after switching their data layer tell the whole story - pipeline tripled from $100K to $300K/week, bounce rate collapsed, connect rates 3x'd. That's not a dialer upgrade story. That's a data quality story. And it's the one most teams skip.

FAQ

Can I switch from LeadDesk mid-contract?

LeadDesk uses annual contracts, and most require paying the remaining balance in full to exit early. Start trialing alternatives 2-3 months before your renewal date so you can cut over cleanly without paying double.

Which LeadDesk alternatives offer predictive dialing?

Six tools offer true predictive dialing: Five9, Genesys Cloud CX, NICE CXone, Convoso, JustCall SalesPro, and DialedIn (from just $25/user/month). CloudTalk, Aircall, Kixie, and Myphoner offer power dialing only - a critical distinction if your team relies on multi-line outbound campaigns.

What's the cheapest alternative with similar features?

DialedIn at $25/user/month is the cheapest with predictive dialing. For power dialing, CloudTalk starts at EUR 25/user/month and JustCall at $29/user/month. JustCall SalesPro offers the best mid-market predictive value - significantly cheaper than LeadDesk's EUR 99 entry point with comparable multi-line capability.

Are there GDPR-compliant alternatives for European teams?

CloudTalk (SOC 2 + GDPR + HIPAA), Genesys Cloud CX, and Myphoner all offer EU data residency and GDPR compliance. The issue driving European teams away from LeadDesk is usually feature limitations and pricing, not compliance gaps.

Should I fix my contact data before switching dialers?

Yes - most teams skip this and regret it. If 30% of your phone numbers are wrong, no dialer will fix your connect rates. Test with Prospeo's free tier (75 emails/month, 98% accuracy, 125M+ verified mobiles) before committing to any new dialer contract. Fix the data first, then pick the tool.