DialedIn Pricing, Reviews, Pros & Cons (2026)
That "$25/user/month" number you'll see on review directories for DialedIn? It's real - but it's the Enterprise Plus (200+ seats) annual-commit price. A five-person team paying month-to-month is looking at $99/user with a $495/month minimum. That's a 4x difference, and nobody explains it upfront.
Let's fix that.
30-Second Verdict
DialedIn scores a 4.7/5 on G2 across 290 reviews and 4.8/5 on Capterra across 308 reviews. On G2, 78% of reviews are five-star with zero one-star and zero two-star ratings - unusually clean for a CCaaS platform.
It's best for mid-market outbound teams running 50+ agents who need predictive dialing and spam mitigation without enterprise pricing. The biggest catch: small teams pay $99/user/month with a $495/month minimum, and annual pricing only kicks in after 90 days. Every tier includes every feature, which is refreshing. But the seat-count math matters more than anything else on the pricing page.
DialedIn Pricing Breakdown
No review site gives you the full picture. Here's every tier, both billing tracks, and the hidden costs in one place:
| Tier | Seats | Annual | Month-to-Month |
|---|---|---|---|
| Small Business | 5-49 | $79/user/mo | $99/user/mo |
| Professional | 50-99 | $59/user/mo | $79/user/mo |
| Enterprise | 100-199 | $39/user/mo | $49/user/mo |
| Enterprise Plus | 200+ | $25/user/mo | $35/user/mo |
There's a $495/month minimum on the Small Business month-to-month plan. A setup fee is required, though DialedIn doesn't publish the amount. Based on typical CCaaS onboarding costs, expect $500-$5,000 depending on integrations and migration complexity.
Telephony runs as pay-as-you-go minutes on top of the seat license. Per-minute rates require a sales conversation, but industry norms put VoIP calling around $0.01-$0.02/min.
Here's the part that trips people up: new customers can't lock in annual pricing until they've been on the platform for 90 days. Your first three months are always at month-to-month rates. We've seen teams overlook this and budget incorrectly for Q1.
Every tier includes every feature. No feature gating, no upsell modules. Predictive dialing, CleanCallerID, call recording, IVR, skill-based routing - all included from day one.
Why Pricing Looks Different Everywhere
If you've been comparison shopping, you've probably seen wildly different numbers. GetVoIP lists older plan packaging including $49, $89, $139, and $169 per user/month that doesn't match DialedIn's current pricing page.
SoftwareAdvice shows "Pricing starting at $25.00 per month" - technically accurate, but that's the 200+ seat annual-commit tier. G2 also shows the $25 starting point without spelling out seat minimums. Always check the official pricing page directly.
How DialedIn Compares on Price
| Platform | Starting Price | Best For |
|---|---|---|
| DialedIn | $25/user/mo (200+, annual) | Outbound SMB/mid-market |
| Five9 | $119/user/mo | Enterprise inbound + outbound |
| Convoso | $90/user/mo | Outbound mid-market |
| Talkdesk | $85+/user/mo | CX-focused contact centers |
| Genesys Cloud CX | $75/named user/mo | Enterprise omnichannel |
Contact center software typically runs $10-$250/seat/month, with enterprise deployments pushing past $300+. DialedIn lands in the lower-to-mid range - but only at scale.
A 10-seat team on month-to-month at $99/user is paying more than Genesys Cloud CX's $75/named-user starting point. At 200+ seats on annual, DialedIn is genuinely cheap. The pricing story is entirely about your headcount.
Here's the thing: if you're under 50 seats, DialedIn's pricing advantage evaporates. You're paying mid-market rates for a platform built to shine at scale. Either commit to growing into the Professional tier or look at platforms with clearer small-team packages like Talkdesk or Five9.
If you're building a broader outbound stack, it also helps to compare outbound lead generation tools and the SDR tools teams use alongside dialers.
DialedIn's pricing only makes sense at 50+ seats. But at any team size, your cost-per-connect depends on data quality. Prospeo's 125M+ verified mobile numbers deliver a 30% pickup rate - so every dial your agents make actually reaches a human. At $0.10/mobile, that's cheaper than one wasted minute of dead air.
Stop paying per seat for calls that never connect.
What Users Like About DialedIn
Ease of use dominates the conversation. Across 290 verified reviews on G2, it's the most-cited positive with 96 mentions - nearly a third of all reviewers call it out. Efficiency follows with 66 mentions, then helpful support and clarity at 49, auto-dialing at 39, and time-saving at 38.
DialedIn also promotes 100% U.S.-based support and 99.99% uptime, and support quality is a recurring theme in positive reviews.
If you're trying to improve rep output beyond the dialer itself, these sales prospecting techniques and sales activities can help standardize what happens before and after each call.
One Capterra reviewer who switched from Convoso specifically cited fewer "dead airs" - those awkward silences where the predictive dialer connects but nobody's on the line. They called DialedIn "smooth, reliable, and consistent" compared to their previous setup.
CleanCallerID - The Standout Feature
This is DialedIn's real differentiator. CleanCallerID runs a multi-tier automated anti-spam system that monitors outbound DIDs for spam flags. When a number gets tagged as "Scam Likely," it's quarantined and replaced with a fresh DID from a nationwide reserve bank. Every 24 hours, you get a reconciliation report showing which numbers were flagged and swapped.
DialedIn reports an average 231% increase in live answer connection rates with CleanCallerID active. That's a vendor-reported number and we haven't seen independent validation, but even half that lift would be significant for outbound-heavy teams burning through DIDs.
What Users Complain About
Call quality is the #1 pain point. Reviewers flagged call issues - dropped calls, delays, voicemail retrieval problems - 45 times across verified reviews. Dialer-specific issues like delays and quality degradation got another 22 mentions. Slow performance and loading together account for 27 mentions.
Capterra reviews add texture: agents report freezing, glitches, scripts not displaying properly, and needing a supervisor to "kick" them back into the system after a disconnect. On a high-volume floor where every second of downtime costs money, these add up fast.
One credibility note worth flagging: some Capterra reviews carry a "Vendor Referred - Incentive Offered" tag, meaning DialedIn encouraged those customers to leave reviews. That doesn't invalidate the feedback, but it can skew the overall score slightly positive.
The complaints about connect rates point to a different problem entirely, though. A dialer is only as good as the data feeding it. If agents are burning through disconnected numbers, no amount of predictive dialing fixes that. We've seen teams pair DialedIn with Prospeo's mobile database - 125M+ verified mobile numbers with a 30% pickup rate - so every dial reaches a real person instead of a dead line.
If you're evaluating providers, it can help to benchmark against other data enrichment services and broader sales prospecting databases.
Why Ratings Vary Across Sites
DialedIn's ratings look inconsistent if you don't check sample sizes. GetVoIP shows a brutal 2.4/5 - but that's from exactly two reviews, both from January 2021. The 4.7 on G2 comes from 290 verified reviews. Capterra's 4.8 draws from 308. Two angry reviews from five years ago don't outweigh hundreds of recent ones.
DialedIn doesn't generate much discussion on Reddit - nearly all practitioner feedback lives on G2 and Capterra. That's worth knowing if you're the type to cross-reference community threads before buying.
Who Should (and Shouldn't) Use DialedIn
Use DialedIn if:
- You're running 50+ outbound agents - the Professional tier at $59/user annual is where pricing gets competitive
- Spam mitigation is a priority - CleanCallerID is genuinely differentiated
- You're SMB or mid-market - 134 small-business and 115 mid-market reviewers on G2 confirm this is the core user base
Skip DialedIn if:
- You have under 20 seats - the per-seat math at $79-$99/user doesn't beat competitors' starting prices
- You need complex enterprise integrations - only 9 enterprise reviewers on G2, which signals thin adoption at that tier
- You can't tolerate call drops - the call quality complaints are too consistent to ignore
After weighing DialedIn's pricing, reviews, pros and cons, the platform clearly rewards scale. Below 50 seats, the economics don't stack up. Above that threshold - especially at 200+ agents - it's one of the most cost-effective CCaaS options with a genuinely useful spam-mitigation layer.
If you're also tightening the rest of your outbound motion, keep a set of sales follow-up templates handy so connects turn into meetings.
Users love DialedIn's CleanCallerID, but spam-free DIDs won't help if half your numbers are disconnected. Teams pairing DialedIn with Prospeo's verified mobile database cut through the noise - 125M+ numbers refreshed every 7 days, not every 6 weeks. That's how you turn a 231% answer-rate claim into reality.
Feed your dialer data that actually picks up.
FAQ
Does DialedIn offer a free trial?
DialedIn's pricing page doesn't advertise a self-serve free trial or free plan. Most teams start on the Small Business tier at $79/user/month (annual) or $99/user/month (month-to-month), with a $495/month minimum. Contact their sales team to ask about evaluation options.
What CRMs does DialedIn integrate with?
DialedIn lists 29 integrations on G2, including Salesforce, HubSpot, Zoho CRM, Pipedrive, Zendesk, Slack, Microsoft Teams, and Zapier for custom workflows. It also offers an API for connecting tools that aren't natively supported.
Is DialedIn the same as ChaseData?
Yes. DialedIn was formerly known as ChaseData. Some review sites like SoftwareAdvice and Capterra still reference the old name in their URLs. The product and team are the same; only the branding changed.
How can I improve connect rates with DialedIn?
CleanCallerID handles spam flagging, but connect rates also depend on data quality. Feeding verified mobile numbers into your dialer eliminates wasted dials on disconnected lines. Pairing a verified data source with DialedIn's predictive dialer means agents spend time talking, not listening to dead tones.