Best NICE CXone LiveVox Alternatives for Outbound Teams in 2026
You just got the email - LiveVox is being folded into NICE CXone Proactive Engagement, and your renewal terms look nothing like what you signed two years ago. You're not imagining things. NICE closed the LiveVox acquisition for $350M in December 2023, and since then, LiveVox's proactive outreach capabilities have been absorbed into CXone's enterprise packaging. That means higher prices, bundled modules you didn't ask for, and procurement cycles that drag on for months.
LiveVox still carries a 4.7/5 on Software Advice, and NICE projected LiveVox would contribute $142M to full-year 2024 revenue. The incentive to push every account onto CXone pricing is obvious.
Here's the thing: beyond the price hike, we've seen Reddit threads and G2 reviews consistently flag limited customization and sluggish implementation support as reasons teams start shopping. Every other "alternatives" article treats this like a generic CCaaS decision. It's not. If you're reading this, you care about outbound - predictive dialing, compliance controls, agent connect rates, proactive engagement. That's a narrower problem, and it deserves a narrower answer.
Our Picks (TL;DR)
- Best proactive outbound replacement: Talkdesk - agentless campaigns, branded calling, built-in compliance controls
- Best transparent pricing with outbound included: Genesys Cloud CX - $75-$155/user/mo, outbound in every tier
- Best for enterprise 100+ seats: Five9 - $119-$229/user/mo, 50-seat minimum
- Best for outbound-only dialer shops: Convoso or Readymode
Quick Comparison
| Alternative | Category | Starting Price | Dialer Modes | Native Compliance | G2 Rating |
|---|---|---|---|---|---|
| Talkdesk | Full CCaaS | $85/agent/mo | Predictive, progressive, power, agentless | TCPA, Ofcom, TSR | 4.4/5 |
| Genesys Cloud CX | Full CCaaS | $75/user/mo | Outbound campaigns (all tiers) | Configurable | 4.3/5 |
| Five9 | Enterprise CCaaS | $119/user/mo | Predictive, power | TCPA, DNC | 4.2/5 |
| Convoso | Outbound dialer | ~$90-$200/agent/mo | Predictive, power | TCPA, DNC | 4.5/5 |
| Nextiva | UCaaS + CCaaS | $75/agent/mo | Basic outbound | Configurable | 4.5/5 |
| Readymode | Budget dialer | $199/mo | Predictive | Basic DNC | 4.6/5 |
A new dialer means nothing if your agents are dialing dead numbers. Prospeo gives you 125M+ verified mobile numbers with a 30% pickup rate - that's 3x the connect rate of legacy data providers. Pair any CXone alternative with data that actually connects.
Stop paying for a better dialer just to call bad numbers.
Top CXone Proactive Engagement Replacements
Talkdesk - Best for Proactive Outbound
Talkdesk has the most complete proactive outbound feature set on this list, and it isn't close. Agentless campaigns let you run automated voice and SMS outreach without tying up agents. Branded and verified calling - with caller ID branding, name, logo, and a verified badge on supported devices - directly addresses the "unknown number" problem that tanks connect rates for every outbound team we've talked to.
If you're also rebuilding your outbound stack end-to-end, pair this evaluation with your sales prospecting techniques so reps don’t just dial more - they dial smarter.
Compliance controls cover TCPA, Ofcom, and TSR with pacing rules and adherence analytics baked in. Dialer modes span predictive, progressive, power, and agentless. Talkdesk reports outbound volume increases of 200-300% and connect rate jumps from 5 to 15+ per hour. One G2 reviewer running a 60-seat outbound team called the agentless campaign builder "the single feature that justified the switch from LiveVox."
The published Basic plan sits at $85/agent/month. Outbound add-on pricing isn't published - expect it to add 20-40% to your base licensing. Compared to NICE CXone's commonly cited $71-$249/user/month range, that's competitive, and G2 reviewers consistently rate Talkdesk easier to set up and do business with.
Best for: Teams replacing LiveVox's proactive outreach who need agentless campaigns and branded calling on day one.
Skip if: You need the absolute cheapest per-seat price and don't use agentless outreach.
Genesys Cloud CX - Transparent Pricing
Genesys is the only major platform that publishes pricing and includes outbound campaigns in every tier. CX 1 at $75/user/month, CX 2 at $115, CX 3 at $155 - all billed annually, all with outbound campaigns included. No surprise add-on invoices for basic outbound functionality.
Let's be honest: NICE doesn't publish pricing, and the add-on modules you'll inevitably need close the gap fast. When you model total cost of ownership, Genesys often comes in at the same number with less procurement friction. G2 reviewers back this up, noting Genesys is easier to set up and do business with than CXone.
If your outbound team is 25-200 seats and you don't need agentless campaigns, Genesys is the safest pick on this list. Not the flashiest - the safest. Predictable pricing beats a better feature sheet you can't budget for.
If you’re mapping this into your RevOps stack, it helps to align dialing + routing with your SDR tools so activity and outcomes stay measurable.
Best for: Mid-market teams who want outbound included without negotiating add-on modules.
Skip if: You're a pure outbound shop running 100K+ dials/month - you'll want a dialer-first platform.
Five9 - Enterprise Standard
Five9 starts at $119/user/month for the Digital tier. The Core tier at $159/user/month adds predictive and power dialer with 3,000 minutes per seat, and the Ultimate package scales to $229. Standard terms mean a 50-seat minimum and 36-month contracts. CRM integrations, IVR, and AI features are paid add-ons that can push total cost 30-60% above the listed per-seat price, which is a pattern that should feel familiar if you're leaving CXone for cost reasons.
Five9 is a solid enterprise platform with deep Salesforce and ServiceNow integrations. But the 50-seat minimum and three-year lock-in make it a non-starter for teams under 50 agents. If you've got the procurement muscle and the headcount, it's a proven choice. If you don't, keep scrolling.
If you’re standardizing how reps log and work accounts during the switch, review your contact management software so the dialer doesn’t become a silo.
Best for: Enterprise contact centers with 100+ seats and the budget to negotiate multi-year terms.
Skip if: You're under 50 agents or need contract flexibility.
Convoso vs. Readymode - Outbound-Only Dialers
If you don't need inbound, digital channels, or omnichannel routing, a dedicated dialer will outperform any CCaaS platform on raw dial volume and connect rates. Full stop.
Convoso is built for high-volume outbound operations - collections, telemarketing, appointment-setting shops running six figures of dials per month. Pricing is quote-based, and most teams land around $90-$200/agent/month depending on volume. Predictive dialing and compliance tools are the core product here, not afterthoughts bolted onto an inbound platform. The consensus on r/sales and outbound-focused communities is that Convoso's dialer throughput is hard to beat if raw volume is your metric.
Readymode is the budget option at $199/month with a 4.6/5 rating across 118 reviews. Best for small outbound teams of 5-20 agents who need predictive dialing without enterprise pricing or complexity.
Pick Convoso for 50+ agents at high volume. Pick Readymode if you're under 20 agents and price-sensitive.
If you’re building a broader outbound motion around a dialer, these outbound lead generation tools can help fill the top of funnel without buying junk lists.
Nextiva - UCaaS + CCaaS Consolidation
Nextiva is a UCaaS and CCaaS consolidation play starting at $75/agent/month. It's decent for teams that want phones, messaging, and a basic contact center on one invoice. But it's not outbound-specific - skip this if proactive engagement is your primary use case. We're including it because it shows up on every comparison list, and we'd rather tell you when something isn't the right fit than pretend everything works for everyone.
If you’re comparing phone-first platforms too, you may also want to look at Dialpad alternatives to sanity-check pricing and feature tradeoffs.
Compliance When Leaving CXone
Many CXone deployments layer third-party compliance tools like Gryphon for real-time DNC and TCPA screening. Gryphon has maintained zero violations in 20+ years of operation - which tells you how seriously regulated outbound shops take this layer.
Before you sign with any alternative, ask these five questions:
- Is DNC screening native or a separate vendor and invoice?
- Are time-zone dialing restrictions enforced automatically?
- Does the platform log consent and maintain audit trails for TCPA/FDCPA?
- For UK operations: are Ofcom pacing rules and silent call thresholds built in?
- Does the platform support STIR/SHAKEN for branded calling?
If compliance is bolt-on rather than native, budget an extra 15-25% on top of your per-seat cost. That changes the math on which platform is actually cheapest.
The Data Problem Nobody Mentions
Platform migrations consume months of evaluation, procurement, and implementation. What nobody talks about is the data you're migrating with. Your existing contact lists have been decaying since the day they were created - phone numbers disconnect, people change jobs, emails bounce. We've seen teams spend six figures on a new dialer and then import the same garbage data that was killing their connect rates on the old one.
Before importing anything into your new platform, run your lists through a verification tool like Prospeo. Upload a CSV, bulk-verify emails and mobile numbers in real time, and export only the valid records. With 98% email accuracy and a 7-day data refresh cycle, it catches stale records that other providers miss. Snyk's 50-person AE team, for example, took bounce rates from 35-40% down to under 5% after switching their verification workflow - and saw AE-sourced pipeline jump 180%.
If you’re also enriching records (not just verifying), compare options in our guide to data enrichment services.
And if your team is tempted to “just buy a list” to replace decayed contacts, read this first: Is It Illegal to Buy Email Lists?.
You're evaluating dialers to fix connect rates. But the biggest connect rate killer isn't your dialer - it's stale contact data. Prospeo refreshes 300M+ profiles every 7 days, not every 6 weeks. At $0.01 per email and 10 credits per verified mobile, your new platform finally has data worth dialing.
Fuel your new outbound stack with contacts that pick up.
FAQ
What happened to LiveVox?
NICE acquired LiveVox for $350M and closed the deal in December 2023. LiveVox's proactive outreach capabilities are now part of NICE CXone Proactive Engagement, and many customers start evaluating alternatives when renewal pushes them into CXone-style enterprise packaging with higher costs and longer contracts.
How much does NICE CXone Proactive Engagement cost?
CXone is enterprise quote-based with no official public pricing page. Typical market pricing falls around $71-$249 per user/month depending on plan and modules. LiveVox's standalone starting price was $5,000/month before the acquisition.
How do I keep outbound data clean during a platform migration?
Verify your contact lists before importing them into your new dialer. A tool like Prospeo lets you upload a CSV, bulk-verify emails and mobile numbers, and export only valid records - cutting bounce rates below 5% and preventing agents from burning minutes on disconnected numbers.
Which CXone alternative has the best outbound dialing?
For full CCaaS with proactive outreach, Talkdesk offers the strongest feature set: agentless campaigns, branded calling, and predictive/progressive/power dialer modes. For pure outbound volume without inbound needs, Convoso consistently delivers the highest dial throughput and connect rates.