Agile CRM vs Bitrix24 (2026): Honest Comparison & Verdict

Last quarter, a 12-person sales team reached out after their Agile CRM automations stopped firing mid-sequence. Support tickets went unanswered for three weeks. They needed to move - fast.

That story isn't unusual anymore. Every comparison site on the internet still lists Agile CRM vs Bitrix24 side by side like they're two viable options you should carefully weigh. They're not.

One of these products shipped a major platform release in Spring 2025 with AI-powered CRM setup, a redesigned interface, and end-to-end encrypted messaging. The other hasn't had a meaningful update since roughly 2020, has an unmanaged G2 profile, and carries recent reviews describing unauthorized credit card charges after cancellation. I've watched teams agonize over CRM comparisons for weeks when the answer was obvious in the first ten minutes. This is one of those cases.

The 30-Second Verdict

If you need an all-in-one platform (CRM + project management + communication): Bitrix24 Professional at $175/mo. Budget 4-6 weeks for onboarding. It's not simple, but it's real software that's actively developed.

If you need a focused, modern CRM: Skip both. HubSpot CRM (free, unlimited users, 1M contacts) or Zoho CRM ($14/user/mo) are better starting points.

If you're currently on Agile CRM: Stop comparing and start migrating. Today. Not next quarter. Today.

Skip both if you want a clean, modern CRM without bloat or risk. HubSpot's free tier or Zoho CRM will get you running in days, not weeks.

The Elephant in the Room - Is Agile CRM Still a Viable Product?

Here's the thing: most comparison articles treat Agile CRM like a living product. They list its features, quote its pricing, and give it 4-star ratings. Even ZDNET still lists Agile CRM as a viable free CRM option - that's how slow the industry is to update these rankings.

Those ratings are fossils. The product underneath them is, by every measurable signal, abandoned.

The reviews tell the story. A February 2026 Trustpilot review reads: "We used Agile for 6 years. Multiple features have just stopped working and the development team are not addressing them, instead they push you to buy their 500Apps software." That user switched to Zoho. An October 2025 review: "Terrible. Haven't updated product for 10 years. Been trying to cancel the subscription for two years but they do not cancel."

The billing issues are alarming. An August 2025 reviewer reported that active development was stopped years ago and that despite cancelling, Agile CRM kept charging their credit card - they had to replace the card entirely. In March 2025, a user was back-charged $1,294.56 for four years without consent after updating their credit card information.

The platforms confirm it. Agile CRM's G2 profile carries an "Inactive Profile" flag - no one has managed it for over a year. No active vendor leaves their G2 profile unmanaged. On Reddit, a February 2024 thread titled "Is AgileCRM still developed, or abandoned?" captures the community consensus. The social media pages are stuck in 2020.

The numbers are brutal. TrustRadius gives Agile CRM a support rating of 1.1 out of 10. Usability: 2.1 out of 10. CRM Reporting & Analytics: 1.4/10 - 138% below the category average. Email integration and email marketing both score 1.1/10. Only 38% of TrustRadius users say they'd buy again. The mobile apps score 1.6 on iOS (30 reviews) and 1.8 on Android (61 reviews).

Essentially unusable.

The overall Trustpilot score still shows 4.5 stars across 1,774 reviews. That number is a mirage - propped up by years of older reviews from when the product was actually maintained. Recent reviews from 2024-2025 consistently describe broken features, no development, billing nightmares, and a parent company (500Apps) that's redirecting resources elsewhere.

If you're evaluating Agile CRM today, you're not evaluating a CRM. You're evaluating a liability.

Bitrix24 in 2026 - What You're Actually Getting

Bitrix24 is the opposite problem. It's not abandoned - it's overwhelming. This is a platform that tries to be your CRM, project management tool, internal chat, video conferencing system, website builder, and HR portal all at once. That ambition is both its biggest strength and its steepest barrier.

What's genuinely good: The Spring 2025 release was substantial. Bitrix24 shipped a redesigned interface, Martha AI (an AI-guided CRM setup that configures pipelines based on your business description), and CoPilot across CRM, tasks, chat, and video calls. The CRM itself offers Kanban pipeline management, segmentation, lead scoring, and quote/invoice generation. For teams that need everything under one roof, the value proposition is real.

The flat-rate pricing model is a genuine advantage. At 50 users on the Standard plan, you're paying $1.74/user/mo - that math doesn't work with any per-seat CRM. European data is hosted in Germany, which matters for GDPR (see our guide to GDPR for sales and marketing). The marketplace runs 600+ apps with a REST API for custom integrations. Migration tools exist for Jira, Asana, Trello, Zoho, and Pipedrive. An on-premise version with source code access is available for organizations that need it.

What's genuinely hard: TechRadar nails it: "Compared to some of its competitors, Bitrix24's learning curve is way steeper." We've seen teams take 4-6 weeks just to get comfortable with the interface. The dashboard throws a wall of information at you on day one. Salesdorado rates ease-of-handling at 3.9/5, which is generous.

The Russia question: Bitrix, Inc. is registered in Alexandria, Virginia. Whether the company's Russian origins matter to your organization is a compliance and procurement decision, not a product one.

User satisfaction tells a clearer story. TrustRadius users rate support at 9.7/10 and usability at 8.0/10. 80% say they'd buy again. Mobile apps score 3.9 on iOS and 3.8 on Android with 48,400+ Android reviews. Compare that to Agile CRM's numbers and the gap is staggering.

Pricing - What You'll Actually Pay

The pricing structures here are fundamentally different. Agile CRM charges per user. Bitrix24 charges a flat rate per organization. That distinction changes everything at scale.

Side-by-Side Pricing (Annual Billing)

What Your Team Will Actually Pay (Annual Billing)

On paper, Agile CRM's $8.99/user/mo looks competitive for small teams. But you're paying for software that isn't being maintained. That's not a deal - it's a subscription to technical debt.

Bitrix24's flat-rate model wins decisively once you hit 15+ users. At 50 users on Standard, you're paying less than $2 per person per month. The catch? CRM automation requires the Professional plan at $175/mo. If you need workflow automation - and most CRM teams do - that's your real starting price, not $49. Monthly billing bumps everything up roughly 30%: Basic goes to $61, Standard to $124, Professional to $249. Commit annually if you can.

Feature-by-Feature Breakdown: Agile CRM vs Bitrix24

Yes, Bitrix24 wins every row. That's the point. This comparison shouldn't exist in 2026, and the table proves it.

CRM Core (Pipeline, Contacts, Leads)

Bitrix24 offers Kanban pipeline management, segmentation, scoring, and built-in quotes and invoices. Capterra rates Bitrix24's lead management at 4.5 versus Agile CRM's 3.7. But there's a catch: the leads module requires Standard ($87/mo) and automation requires Professional ($175/mo). The free and Basic plans give you contact management, not a real CRM.

Agile CRM's basic pipeline and lead scoring still technically function for simple use cases. TrustRadius rates its Sales Force Automation at 3.2/10 - 84% below the category average. "Functional" is doing a lot of heavy lifting in that sentence.

If you're choosing a CRM for a small team, start with a broader shortlist of CRM software for small businesses so you don't end up re-migrating in 12 months.

AI and Automation

This isn't a comparison. It's a forfeit.

Bitrix24 CoPilot handles call transcription, field autocompletion in deals, AI-generated task descriptions, chat brainstorming, and video call summaries. Martha AI walks you through CRM setup by configuring pipelines based on your business description. It's actively being developed with each release.

Agile CRM has zero AI features. No automation updates in years.

If you're evaluating AI inside your sales workflow, compare it to how modern AI lead scoring and sales pipeline optimization AI stacks actually work.

Mobile Experience

If your team works from phones, skip straight to the verdict. Bitrix24 scores 3.9 on iOS and 3.8 on Android with 48,400+ Android reviews - a functional mobile CRM. Agile CRM scores 1.6 on iOS (30 reviews) and 1.8 on Android (61 reviews). Those aren't ratings. Those are warnings.

Integrations and Ecosystem

Bitrix24 runs 600+ marketplace apps with a REST API and built-in migration tools for Jira, Asana, Trello, Zoho, and Pipedrive. Agile CRM relies heavily on Zapier for anything beyond its native integrations, which is a smaller and increasingly stale ecosystem. When a vendor stops developing their product, their integration partners stop maintaining connectors. That decay is already happening.

If your workflow depends on automations, it helps to map your stack end-to-end (CRM + sequencing + enrichment + calling) using a B2B sales stack checklist before you migrate.

What Bitrix24's Free Plan Actually Gives You

Bitrix24's free plan says "unlimited users" and that's true. What it doesn't say upfront: you get 1 CRM pipeline, no leads module, and no automation.

That's not a CRM. That's a contact list with a Kanban view.

Here's what unlocks at each tier:

• Free: Unlimited users, 1 pipeline, basic contact management, no leads, no automation
• Basic ($49/mo): 5 pipelines, still no leads module, no automation
• Standard ($87/mo): 10 pipelines, leads module available, limited marketing tools
• Professional ($175/mo): 20 pipelines, full automation, full CRM - this is the real CRM tier
• Enterprise ($350/mo): Unlimited pipelines, everything unlocked

My hot take: Bitrix24's free plan is a demo, not a product. The features that make a CRM useful - automation, lead management, multi-pipeline workflows - are gated behind the Professional plan. If you're evaluating the free tier, know that you'll upgrade within 60 days. Budget for Professional from the start and be pleasantly surprised if Standard covers you.

Who Should Choose What - Scenario-Based Recommendations

You need an all-in-one platform (CRM + PM + communication)

Go with Bitrix24 Professional ($175/mo). Budget 4-6 weeks for onboarding. Assign an internal project manager or hire a certified Bitrix24 partner. The platform replaces 5-10 separate tools, but only if you invest the setup time. Don't expect plug-and-play.

If your core pain is pipeline visibility and process, tighten your B2B sales pipeline management first so the CRM implementation doesn't become a UI reskin of chaos.

You need a focused, modern CRM without the bloat

Skip both. HubSpot CRM's free tier gives you unlimited users and up to 1M contacts with a modern UX that your reps will actually use on day one. Zoho CRM at $14/user/mo goes deeper on customization and automation. Both have active development, strong mobile apps, and ecosystems that aren't going anywhere.

You're on Agile CRM right now

Migrate within 90 days. Export your data, move to HubSpot or Zoho, and cancel Agile CRM carefully. Monitor your credit card statements for unauthorized charges - multiple users report continued billing after cancellation. Consider replacing the card on file as a precaution. This isn't paranoia. It's pattern recognition from dozens of Trustpilot reviews.

Before you import anything, follow an import leads workflow and a how to keep CRM data clean SOP so you don't migrate duplicates and dead emails into your new system.

You're a budget-conscious startup wanting all-in-one

Look at EngageBay (free tier available, paid plans from ~$15/user/mo) or Freshsales (free tier available, paid from ~$9/user/mo). Both are actively developed alternatives to what Agile CRM used to be - affordable all-in-one platforms that actually receive updates.

The Layer Both CRMs Miss - Contact Data Quality

Neither Agile CRM nor Bitrix24 solves B2B contact data accuracy. And when you're migrating CRMs - which, if you're reading this Agile CRM vs Bitrix24 comparison, is likely in your near future - the quality of the data you bring over determines whether the new system performs or just inherits your old problems.

In our experience, teams that clean and enrich their contact lists before a CRM migration see dramatically better adoption and pipeline results in the first 90 days. Prospeo handles this well: upload your existing contact CSV before importing into your new CRM, and enrichment returns 50+ data points per contact at an 83% match rate with 98% email accuracy. You'll catch bad emails, fill in missing phone numbers, and start fresh with data you can trust. The free tier gives you 75 emails/month to test before committing.

If list hygiene is part of your migration plan, use an email verifier website (or a full email verification list SOP) to reduce bounces and protect deliverability.

FAQ

Is Agile CRM vs Bitrix24 still a fair comparison in 2026?

No. Agile CRM's G2 profile has been unmanaged for over a year, recent Trustpilot reviews report broken features with no fixes, and the parent company (500Apps) is redirecting resources elsewhere. Bitrix24 shipped a major release in Spring 2025 with AI features and a redesigned interface. This is active software versus end-of-life software.

Is Bitrix24's free plan good enough for CRM?

For basic contact management with a single pipeline, yes. For real CRM functionality - multiple pipelines, lead management, workflow automation - you need the Professional plan at $175/month (annual billing). The free plan works as a trial, not a long-term solution for sales teams.

What's the best Agile CRM alternative for small teams?

HubSpot CRM (free, unlimited users, 1M contacts) for ease of use, or Zoho CRM ($14/user/mo) for deeper customization and automation. Both are actively developed with strong mobile apps and healthy ecosystems.

How do I cancel Agile CRM without getting charged?

Cancel through the platform, then email support requesting written confirmation. Screenshot everything. Monitor your credit card statements for at least 90 days - multiple reviewers recommend replacing the card on file entirely, since some report continued charges post-cancellation. Dispute unauthorized charges with your bank immediately.